Customer support
Contact StoryStar
StoryStar provides customer support by email at hello@storystar.io, with replies typically sent within one to two business days. Contact the team for help creating or editing a book, questions about a digital or printed order, account and subscription questions, privacy requests, press inquiries, or partnership proposals.
Business details
StoryStar is operated by Roar Positivity Inc.
Business contact address: 1606 Headway Cir, Ofc 9242, Austin, TX 78754, United States
How to get useful help
For faster order support, write from the email address associated with the StoryStar account and describe what happened, what you expected, and which part of the book or checkout flow needs attention. You may include the public-facing book title or order date, but do not send payment card numbers, passwords, authentication codes, API keys, or other secrets.
If a screenshot is helpful, check that it does not reveal private information about a child or another customer. A responsible adult should submit any request involving a child's photo, name, book, or personal information.
Authoritative support channel
StoryStar does not provide real-time phone support, and email is the authoritative support channel. Account-specific and order-specific questions should be sent to the team instead of relying on an assumed order status, refund decision, delivery estimate, or account action.